FAQs

To be eligible for care, you must:

• Reside in the Greater New Haven area
• Be between 18 and 65 years old
• Have no active medical insurance
• Not have been seen previously by a local community health clinic

Eligible areas to be seen include the following townships:

• Bethany
• Branford
• East Haven
• Guilford
• Hamden
• Madison
• Meriden
• Milford
• New Haven
• North Branford
• North Haven
• Orange
• Wallingford
• West Haven
• Woodbridge

Additional criteria may apply and will be assessed prior to acceptance. You can check your eligibility on our eligibility page.

If you can't make an appointment, please let us know as soon as possible. Reply to the automated appointment reminder you receive, or call (203) 200-0673. This lets us offer your slot to another patient in need.

A no-show is a missed appointment without prior notice. Please note that if you no-show 3 or more consecutive appointments, we will be unable to reschedule future appointments. See our visitor guide for the full no-show policy and alternative scheduling options.

We offer both scheduled appointments and limited walk-in availability. Scheduled patients are always seen first. Walk-ins are welcome on a first come, first served basis, but are only accepted until 10:30 AM, after which we cannot guarantee availability for that day.

To secure your spot and reduce wait times, we encourage all patients to schedule an appointment in advance by calling (203) 200-0673.

Visits at HAVEN are always free. Some patients also qualify for free specialty referrals through our free care partnerships, but these are not guaranteed and depend on eligibility and availability.

For medications, HAVEN has a cost-sharing policy. Patients are asked to cover medications priced under $25. For medications at or above $25, we screen for your ability to pay and work with you on the cost. No patient is ever denied a medication because they cannot pay. See our medication page for details.

For your first visit, please bring:

• All current medications, including prescriptions, herbs, vitamins, and supplements
• Any medical records or history you have available
• If referred from the Emergency Room, bring your discharge instructions

As a student-run clinic, our care is delivered under physician supervision and focused on conditions we can manage safely. We provide primary care for common and chronic conditions, including high blood pressure, high cholesterol, asthma and other stable respiratory conditions, preventive care and screenings, and medication management for stable chronic conditions.

We care for diabetes that is treated with pills. If you take insulin injections, or your diabetes has reached the point of needing them, we cannot manage that safely at a clinic that is open one morning a week, and we will help you get set up with a weekday provider who can.

We are also not the place for an illness or injury that needs attention today. A bad flu, a sprain, a fever that will not wait until Saturday: that is what urgent care and walk-in clinics are for. Active cancer and pregnancy fall outside our scope too, and we do not provide pediatric or HIV/AIDS care. If your needs fall outside what we can treat, we'll work with you on a warm handoff to the right provider.

See our scope of care page for the full list of what we do and do not provide, and where to go for each thing we cannot.