Medication
Show this at the pharmacy when picking up your medication
Through pharmacy partnerships and discount coupons, we can help purchase medications at a free or low cost. We are unable to prescribe anti-coagulants or insulin, but glucometers, blood pressure cuffs, splints, and bandages can be obtained through online ordering as needed.
Pharmacy Information
We are partnered with the following pharmacies to provide you with low-cost options and alternatives. Pick-up is still available at personal pharmacies, but lowered cost is not guaranteed.
Pickup Locations
- CVS Pharmacy — 123 Church St., New Haven, CT 06510
- Stop & Shop — West Haven, Amity, and East Haven locations
- ShopRite
- Dispensary of Hope
Pickup Instructions
Drug pick-up should be made available at the pharmacy we assigned you around 3 days after your clinic visit.
Requesting a Medication Refill
Running low on a medication? Follow these two steps to request a refill. Please allow 3 to 5 business days before you run out. Last-minute requests may cause delays in your care.
Check with your pharmacy first
Call your pharmacy to find out whether any refills remain on your current prescription. Pharmacies can often process a refill automatically if one is available, saving you an extra step.
Contact HAVEN if no refills are available
If your pharmacy confirms there are no refills remaining, give us a call at (203) 200-0673 and we will work with your care team to authorize a new refill. Please have your medication name, dosage, and pharmacy information ready when you call.
Please do not wait until you have run out of medication to request a refill. Reaching out 3 to 5 business days in advance ensures your care team has enough time to review and approve your request without interruption to your treatment.
Have a different medical question between visits? Reach our care team through the triage line.
Medication Cost-Sharing
HAVEN Free Clinic is a community-supported organization. Each year, we rely on the generosity of our donors and volunteers to keep our doors open and our services free. In alignment with models used by other community health clinics, HAVEN has reinstated a medication cost-sharing policy to support the long-term sustainability of our clinic and our ability to invest in our mission.
Under this policy:
- Patients are responsible for covering the cost of medications priced under $20.
- Medications at or above $20 continue to be provided at no cost to the patient.
- Patients who demonstrate significant financial hardship may request a cost-sharing waiver. Our team will work with you discreetly and compassionately to assess your situation.
- No patient will be denied a medication solely due to inability to pay. If cost is a concern, please speak with your care team.
Why This Matters
Cost-sharing models are a common and proven approach among free and charitable clinics. By asking patients who are able to contribute a small amount toward lower-cost medications, we can:
- Preserve our donated funds for higher-cost medications and services
- Expand our capacity to take on more patients
- Continue investing in programs that support long-term patient outcomes
- Sustain and grow HAVEN's presence in the community
Have questions about this policy or need to request a waiver? Please speak with your care team or send us a Care Message through MyChart.
Pharmaceutical Assistance Program
The Pharmaceutical Assistance Program helps eligible patients access medications at no cost through manufacturer patient assistance programs. Our team assists with applications and follow-up to ensure continuity of care.
Call (203) 200-0673 to ask about the program and schedule a consultation.